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The Customer who has purchased a product through the www.urbancromos.com website has the possibility to return the purchased product within 14 days from the purchase or from the delivery according to the terms and conditions indicated below.

Online return by courier

If the customer has made a purchase on the website www.urbancromos.com. It will be possible to consult the FAQ section on the website to get all the information on how to request the return. To allow the correct processing of the online return request, the customer must comply with the terms and conditions of acceptance of the request communicated via email from Urban Cromos; in the absence of acceptance by the customer, Urban Cromos cannot process the return request. It should be noted that the shipment of the Product must take place no later than 30 days from the completion of the return request by email; following the request, the customer will be provided with a return identification code (case number) which must always be communicated to the selected courier for the return of the goods, so that they can always indicate this on the delivery receipt. Unless otherwise notified, any costs for returning the Product are charged to the Customer. In any case, to be entitled to a refund of the price of the product, the latter must be returned intact, in normal condition, packed in the original packaging and complete with all accessories and everything originally contained in the original packaging. The reimbursement of the purchase price of the returned product will be credited to the subject who finalized the order, using one of the methods in use at Urban Cromos within a reasonable time, and only following the positive result of the control of the Product received .


The Customer who has purchased a customized product or customized product via the www.urbancromos.com website will not be able to return it.


You have the right to withdraw from the contract, without giving any reason, within 14 days from the delivery of the purchased good.

Withdrawal may concern all the goods you have purchased or only part of the goods themselves.

To exercise the right of withdrawal, in the 14 days from the delivery of the goods, you can fill out the request for withdrawal obtained by email (urban.cromos.resi@gmail.com), indicating as a reason for the return "Right of withdrawal". Alternatively you can also send a written notice of withdrawal, via the postal service, always within 14 days from the delivery of the goods, to Urban Cromos SNC of Citarella Matteo and Riboni Matteo, Via Carlo d'Adda, 5 - 20143 Milan (MI) , specifying the intention to withdraw from the purchase and the good (s) for which the withdrawal right is intended to be exercised.

If you have sent a notice of withdrawal, we will immediately send you a confirmation of receipt of the withdrawal on a durable medium, informing you of the address where you can send back the purchased goods; the shipment of the goods to this address must take place within 14 days from when it has received our communication.

To comply with the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, you will be reimbursed for all payments made to us, excluding delivery costs, without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract.

These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.

The reimbursement may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, whichever is earlier.

The direct costs of returning the goods will be at your expense.

With regards to the goods which by their nature cannot be returned by post, it is estimated that the direct costs of returning them could result in an outlay between 20% and 40% higher than what was paid at the time of purchase and highlighted under the heading "Delivery"; the variations may depend on the chosen courier and the conditions applied by the latter to consumers and end users.